Refund policy

We want you to be happy with your hat. If it is not right, you have 30 days from delivery to return it.

To be eligible, the hat must be unworn, unwashed, and in original condition with all tags and packaging included. Hats that show wear, odor, or alteration cannot be accepted.

To start a return, email us at dan.paredes@valleystandardcompany.com with your order number and the reason for the return. We will send return instructions. Please do not send anything back before contacting us.

Return shipping is the responsibility of the customer unless the item arrived damaged or we shipped the wrong item. In those cases we cover shipping and replace or refund at your choice.

Once we receive and inspect the return, we will issue a refund to your original payment method within 5 business days. Original shipping charges are not refunded.

Damaged or incorrect items must be reported within 7 days of delivery with photos so we can make it right quickly.

Discounted and promotional items are eligible for return under the same terms. Gift cards are not returnable.

Valley Standard, Donna, Texas